WaterBoss’s 2014 lineup of water softeners contains the 700, 900 and 950 versions, which range from 22,000 to 36,400 grain ability, a measurement of the rate of water regeneration. Along with this broad range, these components also vary in salt usage and regeneration speed. But they share many common characteristics, such as error codes like the “E1” message, which appears on the digital display panel of WaterBoss softeners which are experiencing controller-related issues.
The E1 Error
In case the digits “E1” appear on your WaterBoss softener’s digital display as well as the appliance emits an audible beeping sound, this indicates that the unit’s control cannot find the house magnet disk position. The control measures the WaterBoss’s usage and regenerates water based on need, while the house position serves as baseline position of the control; if the control cannot track down the position as well as the “E1” error appears, you may find hard water coming through your home’s water source.
Resetting the Unit
In some cases, you can troubleshoot the “E1” code simply by resetting your WaterBoss appliance. To reset the unit, remove the transformer in the power outlet, then allow the WaterBoss rest for 30 seconds before plugging the transformer back into the wall. This cycles the water softener’s power, sometimes enabling the control to find the house position once more. The maker also suggests this method for addressing the “E2” code, a sign of a disconnected motor.
Another Recommended Remedy
When the “E1” error code looks and resetting the water softener does not do the trick, WaterBoss recommends ensuring that the control is seated. To access the control, remove the valve cap assembly. Identify the control, a square chord using a disc at its center — it lies atop a double-cross-shaped stage known as the drive end cap. Make sure that the four tabs of the drive end cap will be secured on the control to resume regular operation and remove the error code.
Calling from the Boss
If reseating your WaterBoss’s control or resetting the appliance does not fix the “E1” message, your water softener could have an obstruction in the valve system. This along with other complex repairs which cause the code to last even after you take out basic troubleshooting procedures call for skilled assistance from WaterBoss. Contact the provider’s customer service department by phone at 800-437-8993 or submit a written query on its official site. When bought new and enrolled via the site, WaterBoss water softeners are covered under a limited warranty which goes for three years for controller-related issues and up to ten years for valve, tank and brine cupboard issues.